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Membership experience manager
Department
Membership & Customer Experience
Location
Bengaluru, India
Employment Type
Full Time
Experience Required
5–8 Years
Reporting To
Head of Operations
About the role
The Membership Experience Manager is responsible for creating and maintaining exceptional experiences for Sanathana members across all touchpoints. This role sits at the intersection of hospitality, operations, and community building, ensuring that every member interaction reflects our commitment to thoughtful service and spiritual stewardship.
You will design and execute programmes that support meaningful engagement with our sacred communities, coordinate stay experiences, facilitate darshan assistance, and serve as a trusted point of contact for members navigating their spiritual journeys.
This role contributes directly to Sanathana’s mission by ensuring that our hospitality infrastructure delivers on the promise of continuity, care, and cultural respect that defines our offering.
Key responsibilities
Manage member experience across locations, ensuring consistency and quality in all interactions
Coordinate stay and hospitality requests, working closely with operations teams to deliver seamless service
Support darshan and pilgrimage assistance programmes, providing guidance and logistical support to members
Ensure service quality and member satisfaction through proactive engagement and feedback mechanisms
Collaborate with operations and hospitality teams to continuously improve the member journey
Maintain member records, preferences, and communication history to enable personalized experiences
Develop and implement member engagement initiatives that strengthen community and continuity
Act as a liaison between members and internal teams, advocating for member needs while maintaining operational efficiency
Skills and experience
Relevant industry experience
5–8 years in hospitality, customer experience, membership services, or related fields
Strong communication skills
Ability to engage with diverse stakeholders, from members to operations teams, with clarity and empathy
Hospitality or customer experience background
Deep understanding of service excellence and the nuances of creating memorable experiences
Project coordination abilities
Comfortable managing multiple workstreams, timelines, and cross-functional collaboration
Relevant industry experience
Experience building relationships, influencing outcomes, and driving initiatives forward
Cultural sensitivity
Appreciation for spiritual traditions and the ability to engage respectfully with sacred contexts
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Interested in joining us?
We are always interested in hearing from thoughtful, purpose driven individuals who share our vision.