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Membership experience manager

Department

Membership & Customer Experience

Location

Bengaluru, India

Employment Type

Full Time

Experience Required

5–8 Years

Reporting To

Head of Operations

About the role

The Membership Experience Manager is responsible for creating and maintaining exceptional experiences for Sanathana members across all touchpoints. This role sits at the intersection of hospitality, operations, and community building, ensuring that every member interaction reflects our commitment to thoughtful service and spiritual stewardship.

You will design and execute programmes that support meaningful engagement with our sacred communities, coordinate stay experiences, facilitate darshan assistance, and serve as a trusted point of contact for members navigating their spiritual journeys.

This role contributes directly to Sanathana’s mission by ensuring that our hospitality infrastructure delivers on the promise of continuity, care, and cultural respect that defines our offering.

Key responsibilities

Manage member experience across locations, ensuring consistency and quality in all interactions

Coordinate stay and hospitality requests, working closely with operations teams to deliver seamless service

Support darshan and pilgrimage assistance programmes, providing guidance and logistical support to members

Ensure service quality and member satisfaction through proactive engagement and feedback mechanisms

Collaborate with operations and hospitality teams to continuously improve the member journey

Maintain member records, preferences, and communication history to enable personalized experiences

Develop and implement member engagement initiatives that strengthen community and continuity

Act as a liaison between members and internal teams, advocating for member needs while maintaining operational efficiency

Skills and experience

Relevant industry experience

5–8 years in hospitality, customer experience, membership services, or related fields

Strong communication skills

Ability to engage with diverse stakeholders, from members to operations teams, with clarity and empathy

Hospitality or customer experience background

Deep understanding of service excellence and the nuances of creating memorable experiences

Project coordination abilities

Comfortable managing multiple workstreams, timelines, and cross-functional collaboration

Relevant industry experience

Experience building relationships, influencing outcomes, and driving initiatives forward

Cultural sensitivity

Appreciation for spiritual traditions and the ability to engage respectfully with sacred contexts

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Interested in joining us?

We are always interested in hearing from thoughtful, purpose driven individuals who share our vision.